Refund policy

Return Process

Quality is something we guarantee.

If for any reason you are not satisfied with your purchase, we are happy to offer a full refund (return) on purchased products within 14 days from the day you receive your order. Returned products must have their original tags attached, have no signs of wear, and original product packaging must be intact. If it has been more than 14 days since you receive your order, unfortunately we cannot offer you a refund.

If you receive a product from us that is damaged or defective, please email us at info@samocollectioninc.com.

Returns must always be made in the same market where the purchase was made. Under the aforementioned terms, you can return an item requesting a home collection from your account.

Sa/Mo reserves the right to refuse returns outside the time limit if the garments are not in the same condition in which they were sent and/or if they do not comply with our return conditions. We may withhold reimbursement until we have received the goods or you have supplied evidence of having sent them back.

IMPORTANT: Should you want to return items from several orders (or more than one order), it is essential that you request collection for each one and according to the number of boxes you wish to return. Sa/Mo is not responsible for returns of items purchased in different orders and/or returned with the request for collection of a different order.    

When selecting a delivery method not provided for in our return conditions, we consider that it is your responsibility and you must bear the direct cost of both shipping and the product in the event of loss.